1) Q: Can you offer us OEM and ODM services?
A: Yes, we provide OEM for tents, gazebos, umbrellas, and awnings with custom logos as needed. Expect competitive pricing, swift delivery, and consistent quality control to meet your demands.
2) Q: When can I expect the quotation?
We typically respond within 24 hours of receiving your inquiry. For urgent requests, please call or email us so we can prioritize your inquiry.
3) Q: How can I obtain samples?
A: We provide samples per your request. You cover the sample and freight costs, refundable upon order placement.
4) Q: What file format is required for custom designs?
A: Our designer can use AI, CDR, or PDF formats to create artwork for your approval.
5) Q: What is the sampling time?
Typically, sampling takes 3-7 days, depending on specific requirements like unusual fabric colors or frame finishes.
6) Q: What are the payment terms?
A: A deposit of 30%-50% is required before production, with the balance due before shipment.
7) Q: How is quality control managed at your factory?
A: QC is maintained from start to finish. All materials pass strength tests. Skilled workers focus on details in sewing, printing, stitching, and packing. Our QC department ensures quality at every stage.
8) Q: How do you ensure long-term business relationships?
A: We maintain high quality and competitive pricing to benefit customers, fostering win-win solutions for mutual growth.